Need a hand with Event Pass Reader? Most questions are answered below — and you can always email us.
Email us and we'll get back to you, usually within one business day. Tell us what happened and, if you can, your event name — it helps us help you faster.
Do I need an internet connection to scan?
No. Check-in verdicts are instant and keep working with no signal. Every door syncs automatically once the connection returns.
How do I add my guest list?
Open Import, upload a CSV or Excel file, and map your columns once. Each guest's code becomes their QR pass — or the app can generate passes for you.
The scanner won't read a pass — what should I check?
Make sure Event Pass Reader has camera access in your device settings, and hold the phone steady over the pass. The reticle turns green the moment a code is read.
Can several people check guests in at once?
Yes. Invite your door staff by email and everyone scans against the same live list, across every entrance, in real time.
How do I delete my account?
Open the account menu (top-right) and choose Delete account. This permanently removes your account and all of its data.
Where is my data stored?
In the EU. You can delete guest data in one click, there's no tracking or advertising, and your guests are never emailed by the platform.
Still stuck? Email us — a real person will reply.